Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed on weekends or UK public holidays.
UK Delivery
We currently ship across the United Kingdom.
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days, where available
The available shipping options and applicable shipping charges will be displayed at checkout before you complete your order.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery Delays
Delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays, or other circumstances beyond our control.
Incorrect Address
Please ensure that your delivery address is correct when placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist you.
International Shipping
If international shipping is available, any applicable customs duties, taxes, or import charges may be the responsibility of the customer.